What's Changing
If you read work email on your phone with HCL Verse (powered by Traveler), the Outlook mobile app replaces it. You'll also add Teams for chat and meetings, and optionally OneDrive for files. Setting up the new apps takes about 5 minutes.
Setup progress
1
Apps
2
Install
3
Sign In
4
Setup
5
Ready
What You're Replacing
| On your old phone setup | Becomes |
|---|
| HCL Verse / Traveler | Outlook |
| Sametime (if you used it) | Teams |
| Network drives | OneDrive |
What Feels the Same / What's Different
What Stays the Same
- Your phone — no changes to your actual device
- Your email address (@yourcompany.com)
- Push notifications for new mail and messages
- Offline access — apps work even without signal
What's New
- One Outlook app replaces Verse and Traveler
- Teams adds chat and meetings on the go
- OneDrive gives you file access from anywhere
- Single sign-in with MFA — no device sync codes
Setting Up Outlook on Your Phone
- Open the App Store or Google Play.
- Search for Microsoft Outlook and install it.
- Open Outlook and tap Add Account.
- Enter your @yourcompany.com work email address.
- Enter your Microsoft 365 password.
- Complete MFA verification if prompted (see the Sign-In & MFA module).
- That's it — your email and calendar are ready.
No Notes ID file, no separate Traveler setup — just your one Microsoft 365 sign-in.
Which Apps Are Essential vs. Optional
| App | Priority | Why |
|---|
| Outlook | Must-have | Email + calendar in one app. You'll use this daily. |
| Teams | Must-have | Chat, calls, and meetings. Your main communication tool. |
| OneDrive | Recommended | Access files on the go. Camera upload backs up photos automatically. |
| Word / Excel / PowerPoint | Optional | View and quick-edit documents. Most people use the web versions instead. |
Tuning Your Notifications
- Outlook — enable. You want to know about new emails.
- Teams — enable, but set to “Mentions and direct messages only” in Teams Settings > Notifications.
- OneDrive — disable. You don't need to know every time a file syncs.
Data Usage and Wi-Fi
- Teams video calls use approximately 1.5 GB/hour on cellular data.
- Audio-only calls use much less — about 100 MB/hour.
- Use Wi-Fi whenever possible for video meetings, especially in areas with poor cellular signal.
- OneDrive syncing uses data too — set it to “Wi-Fi only” if you're on a limited plan.
If You Lose Your Phone
- Contact the IT Service Desk immediately.
- They can remotely wipe work data without touching your personal photos, apps, or contacts.
- They can block your account temporarily until you get a new device.
- They can reset your MFA so you can set it up on the replacement phone.
Tips for Your Organization Staff
- Enable notifications for Outlook and Teams so you don't miss important messages.
- Use Teams for quick calls — tap someone's name and hit the phone icon.
- The Outlook app combines email and calendar in one app instead of two.
- Keep your phone locked with a PIN, fingerprint, or face ID — company policy requires it.
Need Help?
- Check the Quick Start guide on this site
- Ask a colleague who has already been migrated
- Contact the Your Organization IT Service Desk
